In this Research NXT Interview, the CEO of WebEngage, Avlesh Singh, talks about how brands can engage with customers using personalized and in-the-moment content. He ordains out how a single view of customers and personalized messages can help B2C marketing teams compete and win in this digital age.
In conversation with Research NXT, Avlesh sketches the transformation of consumer engagement marketing tactics and an influx of marketing technologies in it over time. With customer centricity taking center stage in the marketing landscape, Avlesh’s expert inputs are certainly insightful for the new age marketers.
Key takeaways from this Research NXT interview:
- A lowdown on the evolution of B2C consumer engagement.
- The edge and impact of marketing automation in B2C marketing.
- And, what’s new at WebEngage
Research NXT: Could you give us a sneak-peek into any upcoming exciting projects at WebEngage that you’d like to share with our readers?
Avlesh: Yes, we are working on something exciting, and we will launch that in our upcoming event EngageMint. It’s a very different take on engagement and an extension of what WebEngage has built already that would address more business use cases in the B2C space.
Since thousands of people use our platform every day to activate, engage, and retain their users, it led us to a unique perspective on how teams across different industries accomplished their goals using our marketing automation dashboard. While 58% of all campaigns are sent on an ad-hoc basis, only as little as 26% are sent using automated journeys even though automated journeys get better engagement, improve campaign effectiveness, and team efficiency.
We saw a dire need to automate these critical, highly repetitive use-case and hence are developing a workflow engine that helps brands automate communication with consumers based on business events (Business Events are actions that take place in a business that impacts the end-consumer experience). With it, marketers would be able to automate personalized campaigns. Product managers could automatically send new feature/app updates, and developers would be able to outsource all kinds of product communication to WebEngage. More on this in our upcoming EngageMint event in Dubai next month.
Research NXT: What is your goal with the research study on the GCC market that you are conducting with Research NXT and how do you think the report is going to help achieve that goal?
Avlesh: GCC is a fast-growing market and has some early adopters of the WebEngage suite. Marketing technology enablement in the region is still at the scaling stage, which demands the right mix of marketing talent with sound technical skillsets and the right vision around consumer engagement. So, with this study, we aim to close the gaps in terms of understanding of consumer engagement, retention, and available enablement technologies. More importantly, we would like marketers in the GCC to refer to this study as a benchmark report while measuring and creating consumer engagement strategies until we come up with the next version.
Research NXT: Thank you, Avlesh, for sharing your thoughts. We hope to talk to you again soon.
Avlesh is the Co-Founder & CEO of WebEngage. At WebEngage, Avlesh and his team help brands enable businesses to create personalized experiences at a massive scale by putting the human element back into marketing practices to develop user engagement that feels real.
WebEngage is a full-stack marketing automation suite that helps craft contextual communication at every stage of the user lifecycle across multiple channels and devices and in real-time.